MailGuard support

Contact the operator

MailGuard is operated by Denis Iana under the SecOpsLife name. Support is currently handled by the operator; a response-time or 24/7 support commitment is not offered.

• Email MailGuard support ↗

What to include

Do not send passwords, MFA codes, access tokens or unrelated mailbox contents. Send a screenshot only if it helps, with unrelated personal information removed.

1. The report reference, if one was displayed.
2. The error text and approximate time, including your time zone.
3. Whether the problem concerns reporting, receiving a notification, account access or your data.

Report saved, but no email?

The add-on’s saved-report confirmation and the notification email are separate. An email provider can delay or reject a notification after accepting its submission.

Keep the reference and contact support. Avoid repeated new reports intended only to trigger another notification.

Privacy and access requests

Use the same support address for questions about reported data, correction, access removal or a deletion request. State what you are requesting and provide the reference where possible.

The operator may need to verify that the request belongs to you. Do not send identification documents or additional sensitive information unless a suitable verification method has first been agreed.

• Read the privacy draft ↗

While a message is under review

Avoid opening its links or attachments. If you already interacted with it, include that fact in your support request. MailGuard is a reporting and review service, not an emergency-response channel.